Septim AI — Medical Practices
Twelve Claude agents for the practice that spends half its day on paperwork instead of patients.
Prior auths, patient follow-ups, portal message drafts, referral letters, lab result explanations, appointment recalls, insurance appeals, and HEDIS/MIPS reminders — pre-built for general, family, and internal medicine. Every agent requires clinician review before any patient communication goes out.
The generic option
ChatGPT
Knows what a prior auth is. Has never written one for a real payer. Drafts patient messages without HIPAA guardrails. Generates clinical language that sounds plausible but requires total rewriting before it's safe to send. The provider ends up reviewing twice what they started with.
The consultant option
$8,000+
Healthcare AI consultants price accordingly. A clinical workflow deployment for a small practice runs $8,000–$15,000 before implementation, requires extensive compliance review, and delivers a system your office manager can't maintain independently. Ongoing support is extra.
Septim AI Operator
$499
Twelve agent files built for primary care and internal medicine workflows — prior auths, patient follow-ups, portal inbox, lab results, referrals, recalls, no-shows, medication instructions, insurance appeals, onboarding, staff training, and HEDIS/MIPS quality measures. Every agent has the clinical guardrails built in. 一次付费。
Three tiers
Start where it makes sense.
The $99 Kickstart is for a solo provider who wants to test the model on administrative tasks. The $499 Operator is for a practice with front desk staff and a daily message queue. The $2,499 Embedded is for a larger practice that wants EHR-specific customization and full team training.
Kickstart
$99
lifetime · one user
- 5 generic agent files: Writer, Customer Replier, Bookkeeping Helper, Scheduler, Researcher
- "Where to Put These" setup guide (PDF) — works in 5 minutes
- "Your First Week with AI" 7-day checklist
- 30 days email support
- Good for solo providers handling their own admin
Operator
$499
lifetime · medical vertical · 1–10 staff
- 12 medical-practice-specific agent files with built-in clinical guardrails
- 30-day week-by-week rollout playbook
- 7 copy-paste prompts for the highest-volume daily tasks
- 60-minute onboarding call with the founder
- 30 days async email support
- Free quarterly updates for 12 months
Embedded
$2,499
lifetime · per vertical · 10–50 staff
- Everything in Operator
- Discovery session: we map your EHR, workflow, and payer mix
- Custom agent files tuned to your practice's providers, payers, and voice
- 3 training calls (90 min each): provider, office manager, front desk
- 90 days async email support
- 30-day adoption check-in call
- Money-back guarantee if no measurable wins by Day 30
Medical pack — 12 agents
Every agent handles one job well.
Each file is a Claude instruction set for a specific practice task. The front desk runs the recall and portal inbox agents. The office manager uses prior auth and denial appeal. The provider reviews every patient-facing draft before it goes out. The agents reduce the time spent composing — they don't remove clinical oversight.
01
Patient Follow-Up
Post-visit check-in messages for routine visits, procedures, and telehealth. Portal and SMS formats. Warm, brief, never clinical — the provider reviews before sending. No diagnosis, no treatment advice in the draft.
02
Prior Auth Letter
Structured prior authorization request letters. Formats the administrative shell — account details, procedure codes fields, supporting documentation checklist. Clinical indication section is explicitly left blank for the provider to complete. Never invents clinical content.
03
Patient Portal Message Drafter
Triage and draft tool for the portal inbox. Flags messages by type (admin / requires provider review / urgent). Drafts responses for clinical messages that the provider reviews before sending. Never answers clinical questions without provider review.
04
Lab Result Explainer
Plain-English cover notes for results sent through the portal. The provider supplies the interpretation — the agent formats it into language the patient can actually read. Clinical meaning comes from the provider; the agent formats and humanizes it.
05
Referral Letter Writer
Structured referral letters from PCP to specialist. Formats the standard letter shell with clearly labeled sections for the provider to complete: reason for referral, relevant history, medications, recent studies, specific request to the specialist.
06
Appointment Recall
Recall outreach for annual physicals, chronic disease follow-ups, and preventive screenings. Portal, SMS, and email formats. Never mentions a diagnosis in an unencrypted channel. Provider confirms patient list before batch sending.
07
No-Show Follow-Up
Three tone tracks: routine first no-show (warm), clinical chronic condition (provider review required), repeat no-show (professional, policy-referenced). Designed to recover the booking without making the patient feel chased.
08
Medication Instructions Translator
Turns clinical shorthand ("Lisinopril 10mg PO qd") into plain English the patient will actually follow. Translates into other languages on request — flagged for bilingual clinical review before sending. Never modifies dosage or frequency.
09
Insurance Denial Appeal
Formal appeal letters for denied prior auths and medical necessity denials. Formats the letter shell with clearly labeled blanks for the provider's clinical justification and guideline citations. Never submits without provider signature.
10
Patient Onboarding
New patient welcome email and 48-hour pre-visit reminder. What to bring, how to complete forms, what to expect. Structured so the patient arrives prepared and check-in runs faster. No clinical intake in unencrypted channels.
11
Staff Training Recap
Structured summary of training sessions for distribution to staff — HIPAA, clinical protocols, EHR system, QI meetings. Five-section format: topics, takeaways, protocol changes, action items table, resources. Clinical content reviewed by clinical lead before distribution.
12
Quality Measure Reminder
Internal provider alerts and patient outreach for HEDIS and MIPS gap closure — colorectal screening, mammography, A1C, blood pressure control. Patient messages are framed as wellness reminders, never payer quality language. Provider reviews all patient-facing drafts.
FAQ
Straight answers.
Is this HIPAA-compliant?
The agents are designed with HIPAA in mind — they never include a patient's diagnosis in outreach sent through unencrypted channels (SMS, standard email), they never share PHI across messages, and every patient-facing draft requires clinician review before sending. That said, HIPAA compliance for your practice depends on your full workflow, your BAA with Anthropic (Claude's provider), and how your staff uses the tools. The onboarding call includes a walkthrough of the recommended setup to minimize exposure.
Will the agents ever make clinical decisions?
No. Every agent in the medical pack is built around a hard constraint: the licensed clinician makes every clinical determination. The prior auth agent leaves the clinical indication section blank for the provider. The lab result explainer formats what the provider tells it, not what it infers. The portal message drafter flags clinical questions for provider review rather than answering them. These agents draft and format — they do not practice medicine.
Which specialties does this pack work for?
The pack was built for general medicine, family medicine, and internal medicine practices. The workflows (prior auths, recalls, portal inbox, referrals, quality measures) are common across primary care. The agents are plain text files you can edit — a practice with specialty-specific workflows can adapt the agents to fit. The Embedded tier includes custom adaptation for practices with specific payer or EHR requirements.
Does this replace my EHR's messaging features?
No — the agents are a drafting layer on top of your existing systems, not a replacement. You still send messages through your EHR or patient portal. The agents help compose the drafts faster so the provider or staff can review, approve, and send through your normal workflow. The setup guide covers how to integrate the agents with a standard portal + EHR setup.
Do I need to know how to code?
No. The agent files are plain text you copy into Claude's Projects feature. The setup guide shows exactly how in four screenshots. The 60-minute onboarding call walks you through it live.
What's the refund policy?
Operator ($499): 14-day refund if you attempted setup and the agents didn't work for your use case. Embedded ($2,499): full money-back guarantee if you can't demonstrate at least 3 tasks your team handles faster by Day 30. Email support@septimlabs.com — no form required.
Ready to start
The Medical Practices pack is live.
If your front desk spends 3 fewer hours a day on portal messages, prior auths, and recall letters, the pack pays for itself in the first week. 14-day refund if it doesn't.
Pay once · Files are yours · 60-min onboarding call included · support@septimlabs.com